Author: Robert Falzone RFSC Worldwide LLC

Robert Falzone RFSC Worldwide LLC My name is Robert Falzone and I am an IICRC Master Technician and an approved IICRC instructor who does sales and consulting in the fields of cleaning and restoration. I promise to keep my blog funny and interesting. Please email me suggestions if there is topic you would like to see covered or expanded upon. If you like what you read, please spread the word. robertfalzone@robertfalzone.com

Key Differences Between IICRC SMT and FCT Training and free downloadable field identification guides:

Do you need to take both classes?

If you want to either IICRC class or both, you can click here for my Eventbrite link:

https://www.eventbrite.com/cc/iicrc-hard-surface-classes-4259563?utm-campaign=social&utm-content=creatorshare&utm-medium=discovery&utm-term=odclsxcollection&utm-source=cp&aff=escb

What is the difference between the two classes?

Top left to right: Black marble with etch resistant Coval added, mixed material floor, granite and porcelain, VCT floor coated with Coval, naturally polished marble
Top left to right: Black polished marble, mixed material floor granite and porcelain, VCT floor with high solids coating installed, naturally polished marble countertop

There are many different certifications offered by the Institute of Inspection Cleaning and Restoration Certification. I am an approved instructor for the IICRC in the category of Stone, Masonry & Tile (SMT). I am also an instructor in Floor Care Technician (FCT).

There are some similarities and many differences between SMT and FCT. This article is intended to help you by providing information about both classes.

SMT Training

First off, Stone, Masonry & Tile is not merely a ‘stone polishing’ class. Stone polishing is part of the class, but it’s not 14 hours of just stone polishing. Of course, the SMT class has a lot of ‘hands on’ for polishing countertops, but there are other hard surfaces covered in SMT, such as hybrid stone, quartz and cementitious materials.

Identification is key. You can ruin a hard surface if you do not identify it properly. Is it natural? Is it man-made? Is it hybrid? SMT covers the process of identification, how to maintain the surface and then how to restore it.

Stone repair from abuse is gaining in popularity. My SMT class will cover all the basic stone repair methods and we’ll even do some hands on stone repair. (photo credit Nova Stone Repair)

Hybrid stones are gaining in popularity. Builders want to construct homes with natural materials. However, they need a more homogeneous look. If you go to a model home and see a certain stone floor, and then your home is built a year later, the stone may look different. The homeowner may complain because they liked the stone in the original model home better.

Manufacturers are now making tiles that look and feel like natural stone and not like porcelain or ceramic. This is a typical display at Floor&Decor.

If you are trying to clean this man-made hybrid stone, then you should know what the manufacturer recommends….but how will you know to look for a manufacturer recommendation? You need to know first whether it is manufactured or not.

SMT goes into great details about the differences between stones and their man-made counterparts. It explains how to tell the difference without involving a laboratory or a geology degree.

SMT also discuss how to identify problem floors BEFORE you start working on them. There are tell tale signs of what to look for and should be included in your pre-inspection report. Many cleaners miss these signs, begin a job, then when tiles pop up or if they become dull it become a bad situation.

The reality is that no one hardly ever calls a contractor to work on shiny, perfect marble. They usually call a contractor when the marble looks like the example below. It is often full of stains and etch marks.

The drama is that if you mis-identify this damaged marble surface, you will treat it like a man-made surface. Consequently, you aren’t going to have a good day. Treating a natural surface as if it is man-made can cause extensive, irreparable damage.

Another issue that SMT deals with are the various methods for sealing both natural and mad-made surfaces. Did you know that porcelain and ceramic in the factory were coated with a sealer? Did you know that natural stone products like marble and granite can use topical fillers? These fillers are used to reduce or remove natural texture and pitting. Coatings and dyes may also be applied in the factory to make them look more homogeneous.

Thus, there are times when a contractor uses diamonds and water to restore a damaged stone surface. However, they may struggle to return the natural shine or color. They might not realize that they have altered the factory finish.

There are also times where a contractor uses harsh chemistry on man-made clay tiles. They scrub too hard and create a film or haze on the floor. They do not realize that they have removed the topical sealer and exposed the pores. The exposed pores are now contaminated and the issue needs to be addressed.

In my SMT class, I go over these scenarios. I try to assist my students on how to avoid these issues. If they can’t avoid them, then I teach them how to fix these issues.

In summary, the main mission of SMT is to teach the student to identify the surface. They learn how to troubleshoot what is wrong with it. Then, they learn how to maintain it and, if necessary, restore the surface.

The IICRC SMT Class is 14 hours of classroom with some hands on mixed in. Many times, I add an additional, optional ‘hands on’ day when I teach my IICRC classes. This allows us to get more immersed into the world of SMT. Different IICRC instructors have different life experiences and different takes although the manual and tests are the same. Try taking the SMT class with different instructors to get a more full education.

FCT Training

Floor Care Technician does go into stone vs man-made surfaces, but so much more.

FCT, like SMT, is 14 hours of IICRC training mixed with hands-on and classroom work.

The main difference between the 2 classes concerns man-made flooring. There is the all-important category of resilient flooring.

Engineered Wood

Engineered wood is just that. It is manufactured wood using natural materials. This process creates a look that is homogenous between thousands of homes. You don’t need to worry about different shades of color or different densities of the wood product itself.

Engineered wood comes in different grades. It ranges from a piece of wood fiberboard with a photocopy of wood glued over the top. It also ranges to high-end wood veneer. This high-end wood veneer may tolerate a mild sanding with a vibrating sander handled by a craftsman. The trick is in how to identify the surface in the bid process, not afterwards.

photo credit:https://surenspace.com/blog/solid-wood-vs-engineered-wood-furniture-what-you-need-to-know-before-making-a-purchase/

If you confuse engineered wood with natural plank wood, then you are going to have a bad day. FCT explains how to identify the various types of wood floors. It also covers the best practices for cleaning and restoring them.

LVT (Luxury Vinyl Tile)

photo credit: https://degnandesignbuildremodel.com/blog/2017/9/1/what-is-luxury-vinyl-tile-lvt-and-can-it-be-used-in-a-remodel

Luxury Vinyl Tile is manufactured in a similar way to engineered wood, but the ingredients are different. For example, the ‘veneer’ on the surface is not a natural wood veneer. It is a manufactured vinyl veneer that can look like natural wood.

The LVT ‘core’ of the tile is often a trade secret. It comes in many grades. Some tiles are ‘softer’ while others are more ‘rigid’. The tiles vary for different grades of installation, whether for residential or commercial use.

Advances in technology have led to impressive developments. An engineered imitation wood LVT plank can now mimic the appearance of an engineered natural wood plank. It can also resemble a natural wood plank. If you get them confused, then you are going to have a bad day.

FCT explains how to tell the differences between these types of floors. It also covers the best practices for cleaning and restoration.

VCT Tile

VCT floors have been around forever and aren’t going away anytime soon. Easy to install, easy to remove and repair, it is the Mac & Cheese of commercial floor installations.

FCT goes into great detail about the best practices for cleaning, maintaining, stripping and waxing VCT floors.

There is more than one method and several pro tips and tricks for working on VCT. For instance, do you know the difference between ammoniated and non-ammoniated stripper and which to use under different circumstances?

Would you like to know the differences and benefits between dry stripping VCT vs chemical stripping VCT?

Would you like to know the differences between the different grades of VCT coatings? Acrylics, urethanes and solvent formulas?

Rubber and Linoleum Floors

Do you know how to identify rubber and linoleum floors?

photo credit left to right: https://www.ubuy.com.my/en/product/FBKAJB8-flooringinc-premium-4ft-x-6ft-vulcanized-rubber-gym-flooring-equipment-mats-8mm-thick-grey, https://www.spectracf.com/commercial-linoleum-flooring/

You know that these floors exist and have probably even them a few times. Would you like to know how they are constructed and the best practices for cleaning and restoring them?

Which class is right for you?

FCT covers a broad range of categories. It is good for janitorial companies. It also benefits anyone working in both residential and commercial cleaning and restoration.

SMT specializes in the field of hard surfaces and generally ignores rubber, LVT, VCT, linoleum, engineered wood etc. Usually, if you are an advanced stone contractor, you aren’t doing many rubber floors. This is unless you are a large, diverse commercial maintenance entity.

So what is my opinion?

Bottom line? TAKE BOTH! 👀😀

I owe a lot to my friend and mentor Dane Gregory. I teach under his IICRC Approved School, 3D Corporation. I use Dane’s 3D Corp intellectual property to teach my classes.

Please follow my social media and this blog for information about my teaching locations. You can also contact me at robertfalzone@robertfalzone.com

On X you can follow me at https://x.com/realrobfalzone?s=21&t=6k0d7jAqlwnyU85bNGjA4w

On Facebook you can follow me at https://www.facebook.com/robert.falzone.5?

Left to right: Dane Gregory, Robert Falzone

Here are some quick guides that you can download and use for yourself in the field:

Ann and Graham discuss IICRC classes and Rob visits Coval Headquarters in Texas

https://www.podbean.com/media/share/pb-xgruw-13fd291

Ann and Graham discuss the IICRC and Rob visits Coval in Texas. This is was first time in Rob’s life that he was in Texas and actually left the airport. Hear his report on Coval’s operations in Houston.

RFSC Worldwide University

Anyone who knows me knows that I’ve been teaching for a very long while and it was only a matter of time before I made my own school so I could formalize my education program. The benefit of my teaching now as a ‘business’ means that I have the flexibility to form relationships with companies and manufacturers as well as individual contractors and being able to scale these relationships as they grow. Also, now that I am an approved instructor for the IICRC I can increase my reach through quality IICRC certification training.

The acronym ‘RFSC’ stands for Robert Falzone Sales & Consulting and it is my core operation. The primary product that I sell is education, while secondarily attaching quality equipment and supplies to my training programs. You can have the best product in the world, but if the end-user is a mis-user then sales will be sabotaged by bad reviews and lowered expectations.

RFSC Worldwide University is on the lookout for vendor partners in the manufacturing field that are looking for end user training from instructors with ‘real world’ experience in using their products. Equipment and chemistry used to clean, polish, protect, restore, decontaminate and deodorize all need end user training programs that in times gone by were provided by the distributor. Unfortunately, the new normal of ordering cleaning and restoration products and equipment online has caused a detachment between traditional sales reps and their clients causing a ‘training gap’. New products and technology that used to be introduced by friendly local sales reps are now introduced at far away trade shows and then ‘how to’ videos are uploaded for the end user to educate themselves.

I am looking to change that experience one happy end-user at a time. I love solving problems and passing along decades of experience to the next generation of cleaners and restorers.

If anyone is interested in engaging with RFSC Worldwide University, please send your inquiries to robertfalzone@robertfalzone.com.

Check out my FREE audio/video podcast by clicking the link below.

https://robertfalzone.podbean.com/

Follow me on Twitter @realRobFalzone

Verdell Barkaroni approves this blog post!

Raise Your Prices Before You Go Bankrupt! E-5

All the internet gurus are telling you to raise your prices but you don’t want to price yourself out of your market. Episode 5 discusses a simple formula for estimating your expenses that can be customized for any cleaning business.

Raise your prices before you go bankrupt! Episode 5

Episode 3

This episode discusses the politics behind where you buy your chemicals and other supplies. Is is misinformation when a company or internet personality advertises themselves as the ‘little guy’ in order the generate brand loyalty and sales? Whether you buy from a large corporation or the ‘little guy, this episode sheds light on what goes on behind the scenes and the economic engine that shapes the market.

Episode 2

Basic chemicals made simple!

Have you ever wondered why there are so many cleaning chemical choices? Have you ever walked into a cleaning supply store and feel intimidated by all the products? Do you need to use all those products? This episode explains the basics you need for any standard home and commercial cleaning company.

Rob Talkz Video Blog

Yes, I’ve decided to do a podcast/video blog. Why? It’s easier than writing a book. Let’s face it, nobody reads anymore and by the time I finished writing my book it would come out just in time for everybody to not read it.

I have a lot of infotainment to offer in the form of behind the scenes industry information and analysis, funny stories and expert industry knowledge. When I hang out with my industry friends and tell my stories they appear to be entertained. If they aren’t’ and they’re just humoring me then this will be a short lived social media experiment.

If you have any topics you want covered or if you’d like to volunteer to be a guest, email me at robertfalzone@robertfalzone.com.

This website, blog and all media presented therein are property of RFSC Worldwide LLC.

Mineral Shine

Mineral Shine is not a film forming acrylic, fluorochemical or solvent. It’s minerals. The minerals seal the pores of the surface, repel stains and add slip resistance.

The mineral film dries to a pH of 11.5 to 12 making it impossible for germs, bacteria, mold and mildew to grow on it’s surface. Not only does Mineral Shine make the surface safer and cleaner but it also eliminates the odor caused by germs, bacteria, mold and mildew.

Mineral Shine will seal almost any hard surface. Concrete, natural stone, synthetic surfaces like porcelain and ceramic, VCT, LVCT, terrazzo and more. Do not use on natural wood.

Mineral Shine is considered permanent, which means that you don’t have to strip it and reapply it. A Rejuvenator solution is applied and scrubbed in to restore the surface if it begins to wear in areas.

Mineral Shine can be applied to vertical surfaces, such as shower walls or kitchen walls to retard the growth of germs, bacteria, mold and mildew.

Mineral Shine will not make a matte surface shiny if you do not buff it, but it can be buffed for a shine if so desired. Even when buffed to a shine, it is still slip resistant. Mineral Shine buffing pads are available to purchase in addition to the Rejuvenator and the Protector solutions.

When used on a waxed VCT floor, all wax must be stripped off. Mineral Shine can be applied to guarded concrete and epoxy floors.

Mineral Shine is incredibly concentrated. Although coverage rates vary depending on the porosity of the surface, users have found tremendous savings in using the Rejuvenator and Protector solutions to maintain their floors and counter tops.

Here is an example of using Mineralshine as a total floor sealer on a ceramic floor.

First step

Here is my own ceramic kitchen floor which I will clean using Mineralshine Rejuvenator/Primer, some degreaser and the Carpet Cleaner America CRB equiped with the optional shampoo tank to give my grout lines a deep scrubbing.

Apply the Mineralshine Protector evenly so that it won’t dry streaky. If you streak it, you’ll have to come behind and buff it.

The floor reflectivity will not be changed unless you put on a few coats and then buff it with diamond impregnated pads. In this case my wife and I like the matte finish look, so there was no polishing done.

Two coats of Mineralshine later…

My floor no has a permenant bacteriastatic coating on it. The mineral film is now a constant pH 11.5 to pH 12. This range of the pH scale makes it impossible for bacteria, germs, mold and viruses to grow and replicate.

Once a year I will clean the floor using the Mineralshine Rejuvenator to refresh the mineral flim. I no longer need to use the Protector on it.

Mineralshine Science Explained!

Here is a short video showing Mineralshine in action!

My name is Robert Falzone and I am a product representative for Mineral Shine and other Onyx hard surface products including Durashine. Please contact me if you have any questions about this phenomenal product of if you are interested in becoming a stocking dealer.

Mineral Shine rocks!

Basic Repair of Concrete Trip Hazards, Gaps and Cracks

It’s finally summer and the ice has melted, the sun is shining and you see sidewalks and concrete slabs everywhere that have formed fissures and elevated cracks because of ground shifting and moisture from a long wet winter.

These trip hazards need to be fixed and a restoration contractor with a little ‘know how’ can make a tidy sum of money while making the world a little bit safer one concrete slab at a time.

Here is a typical example of a concrete fissure formed by ground shifts and moisture.

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To a healthy, able bodied person this fracture with a 3″ lip may not seem like such a big deal, but to the elderly and mothers with small children this is a dangerous hazard.

You don’t need to be a large concrete grinding operation to tackle jobs like this. Cracks and fissures of this nature form all the time in the driveways of your existing clients, the sidewalks of your commercial accounts and everywhere in your neighborhood where you live.

This blog will show you the steps you need to take in order to effectively fix these hazards while making money doing it.

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A ‘scarifier’ is aptly named. When you first try using one the experience is pretty scary. (ok, enough jokes) …but seriously, it’s insanely scary when you fire one up for the first time. This size scarifier is considered a ‘mini’. They are available much, much larger.

You might own a weighted 17″ side by side or a large concrete grinder (either planetary or counter rotating) but the most ideal machine for tackling this problem effectively is a scarifier.

One side of the lip of the fissure is raised 3″, so using a weighted side by side and trying to hold it onto one side of the fissure in order to grind down is not only uncomfortable, but ugly. Another good reason not to use a weighted side by side machine when there is an elevation differential is that you will more likely be effecting a larger area, but with a scarifier you can focus on just the crack as opposed to making a 4′ wide swing with a side by side machine. Why expend energy where the crack isn’t. By focusing on the area you can be more efficient and profitable.

 

Looks like the surface of Mars…

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That’s why scarifiers are handy if you know how to use them…

After you’ve gotten both sides the concrete fissure leveled we can begin to smooth out the damage done by the scarifier with a metallic grinding disk.

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You could get on your hands and knees to grind, or you can get a stand-up model which will make the job much more pleasant…and save your knees.

 

Using a metal disk to grind will smooth out the concrete and make for a visually attractive repair. If you leave behind scarifier scars then they’ll know you’re a rookie or worse yet, lazy. 🙂

This ugly leveling job was done right in front of the home of Josh Jones, the President of STI Prepmaster and an industry concrete expert. He naturally wanted to jack hammer it out but I told him that the art world might have better appreciation for it…

josh001

This may be the work of a great artist…or a very lazy city worker…bleah.

diamondhoar

Art!

With the help of his fake dog Ariel, or Argentina or whatever he calls it, Josh used a scarifier to properly level and then he used a grinder to properly grind. He’s sending the bill to his local councilman.

fakedog

Now let’s get rid of those nasty scars from the scarifier… (scars, scarifier… you see what I did there?) 🙂

You can see that we are using vacuums to keep from making a cloud of silica dust. New laws have been passed requiring a proper vacuum to be hooked up to any silica dust creating machinery. The days of using a plain weighted machine with no dust shroud are gone to dry grind are gone. Making a cloud of silica dust can risk a $5000 fine.

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Flat, smooth and vacuumed out, now we are ready to fill the crack with self leveling exterior crack repair caulk.

 

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Here’s a view from a different angle. We have exposed some of the aggregate in this process, but the idea was to make it smooth and flat to eliminate the trip hazard. The visual architectural appearance was low on the list compared to the safety needs.

Use self leveling caulk to make sure it will get down into the crevices for deep fissures.

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In this case the client overfilled and flattened the caulk in order to make sure it went all the way down. After it becomes tacky, they’ll scrap off the excess…

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…or maybe they’ll leave it… They drove over it already. Nice and flat. No more trip hazard.

From a large crack with a 3″ height differential on either side we now have a repair that any property manager could be proud of. This is just a basic job, in some cases you have expansion joints to worry about and other engineering considerations.

This is just to show a basic repair that most restoration professionals can do on a driveway, a sidewalk or in this case, a parking lot.

My name is Robert Falzone and I train folks how to solve problems in the industries of cleaning & restoration, abatement and surface prep. If you would like a consult, contact me via the my information found in the ‘About’ section of this blog.

Thank you for your support. Mr. Verdell Barkaroni says, ‘Hi’.

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Waterless Wood Floor Restoration Using Dry Compound and a Counter Rotating Brush Machine (CRB)

Wood floor cleaning is not for the faint of heart. I’ve written several blogs in the past regarding how to clean wood floors and they all involve water. Water, sometimes with surfactants and organic solvents added are needed to cut through dirt and grime, even on wood floors even though there is potential to damage them.

The problem of using water to clean wood is that wood absorbs water, and if it gets too wet, it can pucker permanently. That has a lot of folks scared because no matter how many classes they take because they don’t want to buy a new wood floor by puckering it up. Sometimes a wood floor is already puckered because of humidity, previous water damage or a previous cleaner using too much water. Using the waterless restoration process will not remove existing puckering, but it won’t make it worse either.

This blog is not meant to discourage the use of water to properly clean wood floors, but to merely offer a safe alternative for those who may be too chicken to put water on wood.

I am not taking credit for inventing this process. I’m just building on the work that others have started in an effort to create a reliable method that is easy to teach and to use.

Bamboo Wood Floor: dirty from new construction, some cupping from water damage, no areas where original finish is worn thin exposing bare wood

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This bamboo floor was cupping in some areas and the contractor was leery about using any water to clean this floor.

This bamboo wood floor is a classic example of not wanting to use water for liability reasons. There was some cupping and warping in some areas yet the polyurethane finish was not worn through in other areas and there was no evidence of water damage.

This home had an abundance of landscaping around it and the home sat low on the property. It was a pretty good chance that moisture from the irrigation system was seeping into the dry foundation and wicking up into the dry wood floor.

Nevertheless, the client wanted the floor ‘refreshed’. It didn’t need to be sanded down, just perked up a little bit. No problem using a counter rotation brush machine (CRB) and dry compound.

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Pictured here: CCA TM CRM with optional water tank attachment and CCA dry solvent compound

The Natri-Dry Compound from Carpet Cleaner America is simply the best dry compound on the market. It’s very chunky, like shredded wheat, so that there aren’t a bunch of little particles to go chasing around.

compoundreveal

According to the copy writer at CCA:

The compound is composed of soft, organic particles which are loaded with cleaning agents. It works by delivering these cleaning agents into the carpet fibers by “brushing in” with the CRB machine. The CRB brushes distribute the compound throughout the carpet and clean the fibers in the process. As the soil from the fibers become dissolved, the particles then reabsorb it like miniature sponges. Once this “brushing in” is accomplished, you simply “brush out” or remove it by using the CRB with our Renovator catch tray attachments. It’s extremely simple and easy to use.

For more information visit CCA at http://carpetcleaner-usa.com/products/dry-cleaning-compound/

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The Natri-Dri compound uses an organic solvent to clean the floor and absorb the dirt posing no danger to the wood floor.

 

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The TM machine from CCA with the Natri-Dri Compound did a terrific job of cleaning without using water. We swept the compound up and used a dust pan to get the compound off of the floor, and then we vacuumed up any leftover particles.

 

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Use a name brand water based urethane finish to coat the floor. Don’t use standard floor wax because wood finishes have additives in them to help the coating bond to the existing polyurethane. I like using Contec wipes to apply the finish because they are non-absorbent and capture stray particles that may be present.

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Nice!

 

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The homeowner was very happy with this demo and my client was able to book this job.

If you look closely at the pictures above and below you can see some evidence of the cupping and warping that made this job a little risky if water was going to be used. It was much safer and easier to use dry compound and a brush machine to clean before recoating.

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The final product after one coat of water based polyurethane.

Wood floors develop personality over time and this process does not take away dents, deep scratches or scrape marks. What it will do is totally clean the floor and give it back some luster so as to delay a wood sanding job that would be very expensive and only performed by licensed flooring contractors.

Here is another example:

This abused wood floor was years in the making for a good demo.

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With the settling of the sub-floor gaps developed between the planks where water would have settled and be absorbed into the wood. This made me very nervous about instructing my client about using a conventional water based cleaner. Using the Natri-Dry Compound on a floor with gaps poses a danger if you do not vacuum or carefully sweep out the gaps. A simply broom sweep over the top isn’t good enough.

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Be generous with the compound in proportion to the amount of dirt and grime. The wood fibers infused with solvent can only absorb so much and when they turn dark you are no longer cleaning and you are only spreading the soil around. Bleah.

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Move the machine back and forth and side to side rubbing the compound into the polyurethane coating. Over time the dirt particles have stuck to the poly finish like flies to flypaper, but the organic solvent in the  Natri-Dry Compound will soften the poly and then release the dirt with friction caused by the action from the counter rotating brushes.

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The floor is clean and dry. No water, no puckering, no fear.

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In some cases the client will only want their floor cleaned and not ‘coated’. That’s ok. The slight luster that the organic dry compound leaves is from the solvent in the powder moistening the surface and releasing dirt particles that we stuck in the polyurethane like flies on flypaper.

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Using a single part water based coating is safer for those who ‘dabble’ in this kind of work. If you really want to be an expert then learn how to apply permanent coatings like solvent based polyurethane or 2 part water based epoxies for wood.

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There you go. One waterless wood cleaning restoration square. This demo was a success and the client was very, very happy. 

This process will not take dents and dings out of the wood. Wood floors develop ‘personality’ over time. If a client wants a wood floor sanded down, then in most communities this requires a contractors license.

I do want to thank my good friend Dane Gregory for poking me to publish this blog. I’ve sat on it for a few months because I wanted to see some more testing done. In the meantime, others like Mikey from Mikey’s Board have been using this process on the wood floors in the charitable cleaning of Ronald McDonald Houses across the country and others have made comments on Facebook about it, but I decided after reflection that this process is scientifically sound and it takes a lot of pressure off of people who are afraid to do wood floors because of the ‘water’ issue. I also understand from my conversations is Dane that this process is also being tested by certifying authorities on Luxury Vinyl Composite Tile, otherwise known as LVCT.

Thank you for taking a minute to read my blog. My name is Robert Falzone and I have over 30 years of experience in the world of cleaning and restoration. Some of my methods are ‘old school’, some of my methods are ‘new school’ but either way my goal is to take some of the guess work and risks out of the world of cleaning and restoration in a world where risks can mean a big insurance claim if the job is botched.

Thanks again,

 

Robert Falzone